Apparently it also changed something on my Outlook installation but who cares. I wanted to get the email account in the existing profile however, but that wasn’t an issue either anymore … Just went over the process of adding the new email account like I used to and now it magically added the account without issues at all. It runs you through a series of questions and analyses the settings (for Outlook 2016 and Office365 in this case) to find that it had issues getting the mail properties, fixed it and created a new Outlook profile that actually worked! The post above however didn’t provide me with a solution so I searched a little bit further until I ran into this little gem: It can currently fix Office, Office 365, Outlook, and Windows problems. I’m not the only one given the posts like this one: The Microsoft Support and Recovery Assistant works by running tests to figure out whats wrong and offers the best solution for the identified problem. So with the new year I decided to give it another go and see if I could solve it looking at it with a fresh mindset. if the problem continues, contact your email administrator.' message and no options to add information manually in Outlook 2016. Giving me the 'something went wrong and outlook couldn’t set up your account. So it can troubleshoot any new Outlook problems.I had issues adding a specific Office365 email account to my Outlook 2016 desktop application on one of my machines for a while now. Each time you run the Microsoft Office 365 Support and Recovery Assistant, it automatically updates to the newest version. Such as verifying users credentials, licenses, updates to Outlook clients and whether Outlook servers are reachable.ĭepending on the results of the test, Office 365 Support and Recovery Assistant will offer to automatically fix the problems you are having or it will provide you with instructions on recommended solutions for your issues.Īll the diagnostic results from running the Office 365 Support and Recovery Assistant are saved in a log file for users to share with their support engineers and or Outlook admin, for further investigation. The Office 365 Support and Recovery Assistant, performs a series of diagnostics tests to identify the root cause of the issues occurring. The Microsoft Office 365 Support and Recovery Assistant helps users troubleshoot and fix their account and or profile related Outlook issues. Back in June, Microsoft released the first look public beta of the Office 365 Support and Recovery Assistant.

Support and recovery assistant